Frequently asked questions
How do I get the best burn time out of my candles?
When burning your candle for the first time you should make sure that you allow the wax to melt to the edge of the container. Typically 2-3 hours minimum to liquefy the top layer of wax. If wax is not allowed to melt to the edge, it will create a memory ring or tunnel. This will also ensure that you get a more fragrant scent. Repeat everytime you light your candle.
Are your products natural?
We use natural soy wax produced from American grown soy beans. All candles have a combination of essential oils, and fragrance oils that are phthalate free, no carcinogens, mutagens, or toxins. Are wicks are lead and zinc free cotton wicks.
Can I reuse my candle tins or jars?
All tins and jars are great for reusing. Place tin or jar in oven at lowest setting to melt remaining wax. Wipe or dump out once melted then simply run hot water in container to remove remaining wax and pop out wick. Wipe clean and reuse for planting, storing, etc.
Can I use more than one promo code?
Currently we only accept one promo code at a time.
Can I send my order as a gift?
Of course! Click on leave a message to leave a gift note before checking out (on checkout page). All shipments are shipped USPS and will say Aroma Harvest on outside of box.
How long does it take to get my order?
All candles are processed and shipped within 1-3 business days. Once shipped you will recieve a tracking number. Generally taking 2-4 business days for delivery depending on your location. Shipping time doesn't include processing time. All orders are shipped from Charleston, SC. (USPS)
Can I order multiple gift boxes to be sent to differen't addresses?
Yes, add gift boxes to cart and checkout. Leave note that this is a mutiple address order. You will then have to send us each address and specify gift message and box for each recepient. Emailed to email@example.com
My package is delayed or lost?
We make sure your order is shipped out within 1-3 business days. We however have no control over our shipping partner. We do ship USPS and occasionally packages do get delayed in transit. USPS doesn't consider your package to be lost until 15 days after shipping date. We unfortunately cannot do anything until that time has past. After 15 days has passed and your package still has not been delievered you have the option of refund or replacement.
My items arrived broken or damaged.
We package our products very secure, unfortunately sometimes items do get damaged in transit. Please let us know right away. A photo must be sent of the damaged item. After photo is received we will send out a replacement right away.