Shipping & Return Info
Shipping
Orders are processed and shipped within 1–2 business days, unless otherwise noted. Processing time is separate from shipping time. Once your order ships, you’ll receive an email with tracking information. If you don’t see your shipping notification, please check your spam or junk folder.
Shipping typically takes 2–5 business days, depending on your location and the shipping method selected. We ship via USPS Ground Advantage, USPS Priority Mail, and UPS, depending on your location and order size. Delivery times are estimates and cannot be guaranteed.
Large orders may ship in two or more packages.
*SUMMER SHIPPING- All our soy candles have a melting point of 115 degrees, if you live in areas with extreme heat your candle may arrive melted. We advise you to wait until a cooler season to order. We don't cover melted candles!
*Please read policy below regarding Air Plants
*WINTER SHIPPING- (For gift boxes with plants) If you are shipping your gift during winter to a location with freezing temperatures, we recommend that you track your package or give the recipient a heads up that they are receiving a package. If the plant sits in freezing temperatures for an extended amount of time it will not do well.
RETURN & EXCHANGE POLICY
At this time we do not accept returns or exchanges, however if you have a problem with your order please fill out form on contact us page. If item is damaged in shipping please fill out form on contact page with attached photo of
damaged item within 7 days of delivery. Thank You!
Please note, once a package is picked up and scanned by USPS & UPS, the shipping and delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time.
Gift Boxes with live plants-
We are not responsible for packages left in mailbox for extended amounts of time or packages left at post office for vacation, or redelivery. *If package is returned due to recipient not picking up package/mail, the customer is responsible for paying for full re-shipment and cost to replace air plant.
If an incorrect shipping address was entered and returned, the customer is responsible for paying for full re-shipment, and replacement cost of plant. It's best to DOUBLE CHECK your order confirmation email to make sure shipping address is correct. We are not responsible for wrong address input.
We ship healthy and beautiful plants. However, if your plant arrives not well please notify us right away. A picture must be sent and notified within a week of delivery.
*We guarantee the health of the plant for one week after delivery.
Please note that this guarantee begins on the day USPS first attempts delivery and does not cover delays due to non-pickup, being away (vacation), or rescheduled/redelivery requests.
Air Plant Shipping Policy – Extreme Heat
Shipping to Hot Weather States (AZ, NV, TX, etc.)
We recommend notifying the recipient to track the package and bring it indoors immediately upon delivery. Air plants left in mailboxes, on porches, or in direct sunlight can be damaged by high temperatures. We are not responsible for air plants damaged due to extreme heat during transit or after delivery.